About Capachin Research

Jeanne Capachin is the founder and principal of Capachin Research. Jeanne’s areas of expertise include the US payments system, business banking, digital banking, and the financial technology vendor landscape. Throughout her career Jeanne has taught bankers, vendors, and regulators about banking and payment systems issues and trends. She has also participated, on both a national and an international level, in developing training programs and has spoken at a variety of conferences on topics such as industry trends and spending patterns, electronic payment trends, regulatory issues, and strategies for success. As a banker, Jeanne led post-acquisition systems integration teams, managed large operations teams, and led product development efforts.

Prior to founding Capachin Research, Jeanne was an analyst focused on banking and technology. She worked for IDC Financial Insights and Meridian Research before its acquisition by IDC.

As an analyst Jeanne wrote literally hundreds of research reports, presented to bankers across the Americas, Asia, and Europe; and worked with technology vendors to help improve their success selling to financial institutions. Prior to her career as an analyst, Jeanne was Director of Education with the New England ACH Association (NEACH). In this position, she was responsible for the association’s educational offerings. Before advising bankers, she was one. Jeanne held positions in product management, operations management, and systems development and integration at Bank of Boston and Guaranty Bank and Trust.

Jeanne has over 30 years of experience covering many functional roles. She regularly contributes to industry blogs and tweets (@jcapachin) about what interests her.

Current and former clients include:

BAI, Bankers Hub, Digital Insight, GXS, Kronos, L&T Infotech, Online Banking Report (now Digital Banking Report), SAP, Sourcemedia